We accept payments through online and offline bank deposits, mobile payments (GCash & Paymaya). Personal and bank cheques and money order payments require a waiting period before your payment will arrive and can be processed before your order can be shipped.

For payments made via bank deposit, use your order number as a reference number when processing your payment. Please notify us via email at metallite.philippines@gmail.com when you have made your deposit so we can process your order.

Large volumes of items will be sent out through our in-house delivery service, while small items can be shipped out through third-party delivery companies, with shipping fee to be shouldered by the customer upon confirmation of payment.

It depends on where you are. Orders processed here will take 5-7 business days to arrive. Delivery of items usually takes three (3) to five (5) business days. The faster you make your transaction, the faster you receive your order. Delivery details will be provided in your confirmation email.
You will be able to track your order through our platforms and receive relevant updates on its status via email.

Metal-lite Illuminazione Marketing is not liable to any late delivery, and the delivery time indicated is only based on guidelines. Unforeseen events, such as natural disasters can affect the expected delivery time. We ask for patience in times like this as we will do our best to deliver and update you.

The stated delivery times are only guidelines and Metal-lite Illuminazione Marketing is not liable for any failed deliveries per the said times. Aside from that, uncontrollable events, such as natural disasters, may affect your order's delivery time. During these times, please be patient, and we will do our best to update you on your purchase.

You can pick up your orders from our office at #516 EDSA Cor. Liberty Ave., Brgy. Socorro, Cubao, Quezon City. All payments should be made through online or bank deposit.

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.

As of the moment, we only ship locally. But we have run discounts and promotions all year, so stay tuned for exclusive deals.

Shipping is fee of charge is 800 if the delivery address is within Metro Manila

Please contact us at metallite.edsa@gmail.com and we will help you.

For further diagnostics, you may call us at 8913-1072 / 0917-885-9779 or send an email at metallite.philippines@gmail.com

All of our products are covered with a one-year warranty. If you receive a damaged product, or it was damaged within the covered warranty period, you can bring it to our office at #516 EDSA Cor. Liberty Ave., Brgy. Socorro, Cubao, Quezon City. In order to return your product, you must provide the following:

• Actual product with packaging still intact
• Sales invoice of the said product

You can cancel your order if the item has not been dispatched from our office. You may call us at 8913-1072 / 0917-885-9779 or send an email at metallite.edsa@gmail.com / metallite.philippines@gmail.com

Warranties are non-transferrable.

Warranties are not extended.

In case your product/products were damaged during shipping, you may bring it to our office at #516 EDSA Cor. Liberty Ave., Brgy. Socorro, Cubao, Quezon Cityalong with the sales invoice. Please send us an email at metallite.edsa@gmail.com / metallite.philippines@gmail.com and wait for our reply before you return the damaged product/s.

All items are non-refundable.

To get a quote for products from us, please contact us at 0917-885-9779 or email us at metallite.edsa@gmail.com

You may call at 8913-1072 / 0917-885-9779 and send email at metallite.edsa@gmail.com

• Metal-lite EDSA Cubao
  #516 EDSA Cor. Liberty Ave., Brgy. Socorro, Cubao, QC
  Mon - Fri, 9:00 AM - 6:00 PM
  metallite.edsa@gmail.com
  0917-885-9779
  8913-1975 | 8913-1072 (fax)
• Metal-lite Libis
  Acropolis Commercial Area, #16 E. Rod. Jr., Libis, QC
  Mon - Fri, 9:00 AM - 6:00 PM
  italdesign.libis@gmail.com
  8911-1672 | 0917-896-9779
• Our Curated House, Bonifacio Global City
  3rd Floor, Uptown Mall, 36th Street, Bonifacio Global City, Taguig
  Mon - Sun 10:00 AM - 10:00 PM
  ourcuratedhouse@gmail.com
  8818-9193 | 0917-704-3895
• Rockford Marketing Corporation Cebu Branch
  RMC Building, Brgy. Cambaro, A.C. Cortes St., Mandaue City, Cebu
  Mon - Fri, 8:00 AM - 5:00 PM
  dunlopillo.cebu@gmail.com
  (032) 231-858
• Rockford Marketing Corporation Davao Branch
  RMC Building, Cabaguio Ave. cor. Lakatan St., Davao City
  Mon - Fri, 8:00 AM - 5:00 PM
  shella.italdesign@gmail.com
  (082) 305-1624

Can I visit a physical shop?

Yes! Please refer on the showroom schedule and contact number posted.

Where is your office located?

Our main office is located at #516 EDSA Cor. Liberty Ave., Brgy. Socorro, Cubao, Quezon City.

Can I order online and pick up at your office?

Just message us at our chat button and give us your order number, and we will prepare your orders for pick up. Please note that the orders for store pick-up must be settled first before setting the pick-up schedule.

What are your operating hours and days at the office?

8:00 AM - 5:00 PM, Monday - Friday

Operating hours of the physical stores?

It depends on the store. You may contact the physical stores listed on our website to know their operating hours.