Privacy Policy
WE VALUE YOUR TRUST
We understand your concerns and reservations about how we collect, use, and share your personal information. However, we can assure you that it is safe and secure with us. Metal-lite will not use any personal information without consent and will not use any private data for purposes that are not related to our services.
As it is our goal for our customers and partners to build long-lasting relationships, we are committed to keeping your valued trust. That is why we prioritize and consider all precautions to keep your personal information at paramount importance. Also, we are committed to complying with all the rules and guidelines under privacy laws.
WHY DO WE COLLECT INFORMATION?
To ensure that the service we provide is of utmost excellence, we need to gather your information. This way, we can deliver products that are superior in quality home solutions and offer you assistance during transactions.
Fundamentally, by obtaining personal data, we can better understand your preferences and requirements to send you promos and offers suited for you. The information you provide will also make sure that we help you build a good relationship with us along with our partnered brands.
HOW DO WE COLLECT THE INFORMATION?
By storing your data, such as registration and ordering details — you can continue to shop with ease in the future because you won’t have to put them in every time.
There are also times when we have to verify your data’s accuracy; that is why we add information from external sources to your personal information. By doing so, we can improve our services and personalize them according to your preferences.
WHAT INFORMATION DO WE COLLECT?
We collect the basics, such as your name, addresses (personal and delivery), business name, and contact information (phone numbers and email address).
WHY DO WE SHARE YOUR INFORMATION?
There might be instances when we have to share your information, such as your name, address, and contact numbers, to our service providers, like delivery couriers. These service providers may be outsourced call centers, third party fulfillment contractors, mail houses, or even major delivery companies.
Consequently, when special cases call for it, let’s say we decide to sell our corporation, it’s possible that all personal information will be part of that transaction
LINKS TO OTHER SITES
We have your safety and security in our best interests. However, we cannot manage and control the privacy practices of sites linked to ours through advertisement banners and hyperlinks.
As a note of caution, always be careful and check the sites you are visiting.
INFORMATION SAFETY AND SECURITY
By implementing all necessary but reasonable security measures in data storage, we ensure that your personal information is secure and safe.
And because our sites use SSL technology (Secure Sockets Layer), it would be tough to intercept it as it puts all critical details in an encrypted envelope.
COOKIES
Contrary to popular belief, cookies are not as bad as people think— they are just small pieces of data from a web server sent to your computer. When you visit our site, your information from the cookies will not identify you personally. It will just tell us what parts of our site you visited; what products you’ve looked at and if you put them in your cart. If you are not registered with us, your identity will be anonymous.
DIRECT MARKETING BY MAIL AND EMAIL
If you opt to receive mail from us, we will only send them through direct marketing. Check the appropriate box when you sign up with us if you want to receive offers and promos. You can also contact us via email or phone if you decide to opt-out of the mailing list.
PRIVACY POLICIES AND PRACTICES CHANGES
We always want to improve our security, that is why our privacy policies and practices may be occasionally reviewed and updated.
CHANGES TO THIS PRIVACY POLICY
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.
We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the "effective date" at the top of this Privacy Policy.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
CONTACT US
If you have any questions about this Privacy Policy, please contact us:
By visiting this page on our website: www.metallite.shop/pages/contact-us
Payment & Shipping
We accept payments through online and offline bank deposits, mobile payments (GCash & Paymaya). Personal and bank cheques and money order payments require a waiting period before your payment will arrive and can be processed before your order can be shipped.
For payments made via bank deposit, use your order number as a reference number when processing your payment. Please notify us via email at metallite.philippines@gmail.com when you have made your deposit so we can process your order.
Large volumes of items will be sent out through our in-house delivery service, while small items can be shipped out through third-party delivery companies, with shipping fee to be shouldered by the customer upon confirmation of payment.
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Delivery of items usually takes three (3) to five (5) business days. The faster you make your transaction, the faster you receive your order. Delivery details will be provided in your confirmation email.
You will be able to track your order through our platforms and receive relevant updates on its status via email.
Metal-lite Illuminazione Marketing is not liable to any late delivery, and the delivery time indicated is only based on guidelines. Unforeseen events, such as natural disasters can affect the expected delivery time. We ask for patience in times like this as we will do our best to deliver and update you.
The stated delivery times are only guidelines and Metal-lite Illuminazione Marketing is not liable for any failed deliveries per the said times. Aside from that, uncontrollable events, such as natural disasters, may affect your order's delivery time. During these times, please be patient, and we will do our best to update you on your purchase.
You can pick up your orders from our office at #516 EDSA Cor. Liberty Ave., Brgy. Socorro, Cubao, Quezon City. All payments should be made through online or bank deposit.
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
As of the moment, we only ship locally. But we have run discounts and promotions all year, so stay tuned for exclusive deals.
Shipping is fee of charge is 800 if the delivery address is within Metro Manila
Warranty & Return
Please contact us at metallite.edsa@gmail.com and we will help you.
For further diagnostics, you may call us at 8913-1072 / 0917-885-9779 or send an email at metallite.philippines@gmail.com
All of our products are covered with a one-year warranty. If you receive a damaged product, or it was damaged within the covered warranty period, you can bring it to our office at #516 EDSA Cor. Liberty Ave., Brgy. Socorro, Cubao, Quezon City. In order to return your product, you must provide the following:
- Actual product with packaging still intact
- Sales invoice of the said product
You can cancel your order if the item has not been dispatched from our office. You may call us at 8913-1072 / 0917-885-9779 or send an email at metallite.edsa@gmail.com / metallite.philippines@gmail.com
Warranties are non-transferrable.
Warranties are not extended.
In case your product/products were damaged during shipping, you may bring it to our office at #516 EDSA Cor. Liberty Ave., Brgy. Socorro, Cubao, Quezon Cityalong with the sales invoice. Please send us an email at metallite.edsa@gmail.com / metallite.philippines@gmail.com and wait for our reply before you return the damaged product/s.
All items are non-refundable.
Contacting Us
To get a quote for products from us, please contact us at 0917-885-9779 or email us at metallite.edsa@gmail.com
You may call at 8913-1072 / 0917-885-9779 and send email at metallite.edsa@gmail.com
Locations
- Metal-lite EDSA Cubao
#516 EDSA Cor. Liberty Ave., Brgy. Socorro, Cubao, QC
Mon - Fri, 9:00 AM - 6:00 PM
metallite.edsa@gmail.com
0917-885-9779
8913-1975 | 8913-1072 (fax) - Metal-lite Libis
Acropolis Commercial Area, #16 E. Rod. Jr., Libis, QC
Mon - Fri, 9:00 AM - 6:00 PM
italdesign.libis@gmail.com
8911-1672 | 0917-896-9779 - Our Curated House, Bonifacio Global City
3rd Floor, Uptown Mall, 36th Street, Bonifacio Global City, Taguig
Mon - Sun 10:00 AM - 10:00 PM
ourcuratedhouse@gmail.com
8818-9193 | 0917-704-3895 - Rockford Marketing Corporation Cebu Branch
RMC Building, Brgy. Cambaro, A.C. Cortes St., Mandaue City, Cebu
Mon - Fri, 8:00 AM - 5:00 PM
dunlopillo.cebu@gmail.com
(032) 231-858 - Rockford Marketing Corporation Davao Branch
RMC Building, Cabaguio Ave. cor. Lakatan St., Davao City
Mon - Fri, 8:00 AM - 5:00 PM
shella.italdesign@gmail.com
(082) 305-1624
Can I visit a physical shop?
Yes! Please refer on the showroom schedule and contact number posted.
Where is your office located?
Our main office is located at #516 EDSA Cor. Liberty Ave., Brgy. Socorro, Cubao, Quezon City.
Can I order online and pick up at your office?
Just message us at our chat button and give us your order number, and we will prepare your orders for pick up. Please note that the orders for store pick-up must be settled first before setting the pick-up schedule.
What are your operating hours and days at the office?
8:00 AM - 5:00 PM, Monday - Friday
Operating hours of the physical stores?
It depends on the store. You may contact the physical stores listed on our website to know their operating hours.
Any question?
If we still haven't answered your question, you can contact us below and we will get back to you as soon as possible.