Shipping & Return Policy
Payment & Shipping
How can I pay?
We accept payments through online and offline bank deposits, mobile payments (GCash & Paymaya). Personal and bank cheques and money order payments require a waiting period before your payment will arrive and can be processed before your order can be shipped.
For payments via bank deposits, use your order number as a reference number when processing your payment. Please notify us via email at metallite.philippines@gmail.com or metallite.edsa@gmail.com when you have made your deposit so we can process your order.
What are the shipping companies you use to ship out orders?
Large volumes of items will be sent out through our in-house delivery service, while small items such as bulbs can be shipped out through third-party delivery companies, with shipping fee to be shouldered by the customer upon confirmation of payment.
When will my order be shipped?
As of now, we are only accepting orders within Metro Manila, and Mandaluyong City. Delivery of items usually takes three (3) to five (5) business days. The faster you make your transaction, the faster you receive your order.
You will be able to track your order through our platforms and receive relevant updates on its status via email.
Metal-lite Illuminazione Marketing is not liable to any late delivery, and the delivery time indicated is only based on guidelines. Unforeseen events, such as natural disasters can affect the expected delivery time. We ask for patience in times like this as we will do our best to deliver and update you.
The stated delivery times are only guidelines and Metal-lite Illuminazione Marketing is not liable for any failed deliveries per the said times. Aside from that, uncontrollable events, such as natural disasters, can affect your order's delivery time. During these times, please be patient, and we will do our best to update you on your purchase.
Do you offer local pick up?
You can pick up your orders from our office at #516 EDSA Cor. Liberty Ave., Brgy. Socorro, Cubao, Quezon City. All payments should be made through online or bank deposit.
I have not received my package yet. What happened?
If you are experiencing issues concerning shipping, please email us at metallite.philippines@gmail.com / metallite.edsa@gmail.com
I received the wrong item.
If you have received the incorrect items, all you have to do to rectify the problem is contact us at metallite.philippines@gmail.com / metallite.edsa@gmail.com
Do you ship to international buyers?
As of the moment, we only ship within Metro Manila, Mandaluyong City, Davao, and Cebu.
How much is the shipping fee for an item?
Shipping is free of charge is 800 if the delivery address is within Metro Manila
Who shoulders the shipping fee?
Shipping is shouldered by Metal-lite if the delivery address is within Metro Manila
Do you drop-ship items?
As of the moment, we do not drop-ship items.
Warranty & Returns
The product I purchased on this site is not working, what do I do?
Please contact us at metallite.philippines@gmail.com / metallite.edsa@gmail.com and we will help you.
For further diagnostics, you may call us at 8913-1072 / 0917-885-9779 or send an email at metallite.philippines@gmail.com / metallite.edsa@gmail.com
Does a warranty cover your products?
All of our products cover a one-year warranty. If you receive a damaged or defective product, or it was damaged within a year of your purchase, you can bring it to our office at #516 EDSA Cor. Liberty Ave., Brgy. Socorro, Cubao, Quezon City. In order to return your product, you must provide the following:
Can I cancel my order?
You can cancel your order if the item has not been dispatched from our office. You may call us at 8913-1072 / 0917-885-9779 or send an email at metallite.philippines@gmail.com / metallite.edsa@gmail.com
Are the warranties transferable?
Warranties are non-transferrable.
If a product is replaced, is the warranty extended?
Warranties are not extended.
What should I do if my product is damaged during shipping?
In case your product/products were damaged during shipping, you may bring it to our office at #516 EDSA Cor. Liberty Ave., Brgy. Socorro, Cubao, Quezon City along with the sales invoice. Please send us an email at metallite.philippines@gmail.com / metallite.edsa@gmail.com and wait for our reply before you return the damaged product/s.
Are items refundable?
All items are non-refundable.
Payment & Shipping
We accept payments through online and offline bank deposits, mobile payments (GCash & Paymaya). Personal and bank cheques and money order payments require a waiting period before your payment will arrive and can be processed before your order can be shipped.
For payments made via bank deposit, use your order number as a reference number when processing your payment. Please notify us via email at metallite.philippines@gmail.com when you have made your deposit so we can process your order.
Large volumes of items will be sent out through our in-house delivery service, while small items can be shipped out through third-party delivery companies, with shipping fee to be shouldered by the customer upon confirmation of payment.
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Delivery of items usually takes three (3) to five (5) business days. The faster you make your transaction, the faster you receive your order. Delivery details will be provided in your confirmation email.
You will be able to track your order through our platforms and receive relevant updates on its status via email.
Metal-lite Illuminazione Marketing is not liable to any late delivery, and the delivery time indicated is only based on guidelines. Unforeseen events, such as natural disasters can affect the expected delivery time. We ask for patience in times like this as we will do our best to deliver and update you.
The stated delivery times are only guidelines and Metal-lite Illuminazione Marketing is not liable for any failed deliveries per the said times. Aside from that, uncontrollable events, such as natural disasters, may affect your order's delivery time. During these times, please be patient, and we will do our best to update you on your purchase.
You can pick up your orders from our office at #516 EDSA Cor. Liberty Ave., Brgy. Socorro, Cubao, Quezon City. All payments should be made through online or bank deposit.
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
As of the moment, we only ship locally. But we have run discounts and promotions all year, so stay tuned for exclusive deals.
Shipping is fee of charge is 800 if the delivery address is within Metro Manila
Warranty & Return
Please contact us at metallite.edsa@gmail.com and we will help you.
For further diagnostics, you may call us at 8913-1072 / 0917-885-9779 or send an email at metallite.philippines@gmail.com
All of our products are covered with a one-year warranty. If you receive a damaged product, or it was damaged within the covered warranty period, you can bring it to our office at #516 EDSA Cor. Liberty Ave., Brgy. Socorro, Cubao, Quezon City. In order to return your product, you must provide the following:
- Actual product with packaging still intact
- Sales invoice of the said product
You can cancel your order if the item has not been dispatched from our office. You may call us at 8913-1072 / 0917-885-9779 or send an email at metallite.edsa@gmail.com / metallite.philippines@gmail.com
Warranties are non-transferrable.
Warranties are not extended.
In case your product/products were damaged during shipping, you may bring it to our office at #516 EDSA Cor. Liberty Ave., Brgy. Socorro, Cubao, Quezon Cityalong with the sales invoice. Please send us an email at metallite.edsa@gmail.com / metallite.philippines@gmail.com and wait for our reply before you return the damaged product/s.
All items are non-refundable.
Contacting Us
To get a quote for products from us, please contact us at 0917-885-9779 or email us at metallite.edsa@gmail.com
You may call at 8913-1072 / 0917-885-9779 and send email at metallite.edsa@gmail.com
Locations
- Metal-lite EDSA Cubao
#516 EDSA Cor. Liberty Ave., Brgy. Socorro, Cubao, QC
Mon - Fri, 9:00 AM - 6:00 PM
metallite.edsa@gmail.com
0917-885-9779
8913-1975 | 8913-1072 (fax) - Metal-lite Libis
Acropolis Commercial Area, #16 E. Rod. Jr., Libis, QC
Mon - Fri, 9:00 AM - 6:00 PM
italdesign.libis@gmail.com
8911-1672 | 0917-896-9779 - Our Curated House, Bonifacio Global City
3rd Floor, Uptown Mall, 36th Street, Bonifacio Global City, Taguig
Mon - Sun 10:00 AM - 10:00 PM
ourcuratedhouse@gmail.com
8818-9193 | 0917-704-3895 - Rockford Marketing Corporation Cebu Branch
RMC Building, Brgy. Cambaro, A.C. Cortes St., Mandaue City, Cebu
Mon - Fri, 8:00 AM - 5:00 PM
dunlopillo.cebu@gmail.com
(032) 231-858 - Rockford Marketing Corporation Davao Branch
RMC Building, Cabaguio Ave. cor. Lakatan St., Davao City
Mon - Fri, 8:00 AM - 5:00 PM
shella.italdesign@gmail.com
(082) 305-1624
Can I visit a physical shop?
Yes! Please refer on the showroom schedule and contact number posted.
Where is your office located?
Our main office is located at #516 EDSA Cor. Liberty Ave., Brgy. Socorro, Cubao, Quezon City.
Can I order online and pick up at your office?
Just message us at our chat button and give us your order number, and we will prepare your orders for pick up. Please note that the orders for store pick-up must be settled first before setting the pick-up schedule.
What are your operating hours and days at the office?
8:00 AM - 5:00 PM, Monday - Friday
Operating hours of the physical stores?
It depends on the store. You may contact the physical stores listed on our website to know their operating hours.
Any question?
If we still haven't answered your question, you can contact us below and we will get back to you as soon as possible.